Refund & Cancellation

Our Policies

Sometimes things happen. Breakups happen, miscommunication results, you go on vacation, you decide to move to Timbuktu. Here’s how to handle these “what-ifs”: As outlined in our service terms and conditions, here’s how to handle these “what-ifs”:

When Things Don’t Go According to Plan

1.) If you want to end OR temporarily suspend your composting relationship with Bootstrap Compost at any time, you must email Bootstrap Compost 14 days in advance. This ensures we can provide the best service to you, so help us help you by emailing us before you take off. Any prepaid pick-ups will be refunded on a pro-rated basis.

2.) If you cancel a pick-up within 48 hours of a scheduled visit, you will not receive a refund.

3.) Either you or Bootstrap Compost may end this agreement at any time and for any reason with 14 days written notice.

4.) Bootstrap Compost reserves the right to cancel service on any given day due to extreme weather, unsafe road conditions, holidays, or operational gripes. You will be notified of such a cancellation and you will be refunded for the cancelled visit.

5.) Holiday cancellations are communicated in advance, at which time you may choose to receive an extra bucket on the visit prior to the cancelled visit, in lieu of a refund for the cancelled visit. If you do not wish to receive an extra bucket, you will receive a full refund.

6.) Bootstrap Compost reserves the right to cancel service on any given day due to extreme weather, unsafe road conditions, holidays, or operational gripes. You will be notified of such cancellation 24 hours prior to your Pick-Up Day, and your account will not be charged.

7.)Bootstrap Compost will not provide “make-up” pick-ups following cancellation. If you are a weekly subscriber, your service will resume on Pick-Up Day the following week. If you are a biweekly subscriber, your service will resume on your Pick-Up Day in two weeks. If you absolutely need to get rid of your scraps, we can schedule an additional pick-up for $6 for biweekly subscribers only.

8.) Any matters relating to the cancellation or suspension of service will be made via email.

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