Refund & Cancellation

Our Policies

Sometimes things happen. Breakups happen, miscommunication results, you go on vacation,
you decide to only eat meat from now on. As outlined in our service terms and conditions, here’s how to handle these “what-ifs”:

When Things Don’t Go According to Plan

1.) If you want to end OR temporarily suspend your composting relationship with Bootstrap Compost at any time, you must email or call Bootstrap Compost 14 days in advance. This will ensure the best service, so please help us help you by making contact before you skip town for Rio.

2.) If you end your composting relationship with Bootstrap Compost with 14 days written notice (sniff, sniff), any prepaid pick-ups will be refunded on a pro-rated basis.

3.) If you do not pay your invoice for Bootstrap Compost’s services by 30 days from the date the invoice is sent to you, Bootstrap Compost may end this agreement by giving 14 days written notice.

4.) Either you or Bootstrap Compost may end this agreement at any time and for any reason with 14 days written notice.

5.) Bootstrap Compost reserves the right to cancel service on any given day due to extreme weather, unsafe road conditions, holidays, or operational gripes. You will be notified of such cancellation 24 hours prior to your Pick-Up Day, and your account will not be charged.

6.) Bootstrap Compost will not provide “make-up” pick-ups following cancellation. If you are a weekly subscriber, your service will resume on Pick-Up Day the following week. If you are a biweekly subscriber, your service will resume on your Pick-Up Day in two weeks. If you absolutely need to get rid of your scraps, and we can schedule an additional pick-up for the cost of your weekly ($10) or biweekly ($12) service.

7.) Any matters relating to the cancellation or suspension of service will be made via email.

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